After reviewing different concepts
of the textbook, one of the most useful concepts I will take away from this
course is about conflict resolution. This book gave such great insight into how
to identify different levels of conflict, how conflicts are handled differently
depending on the relationship, and so much more. One concept discussed in the
book that I use every day but never realized it was the different responses to
conflict.
Wood discusses four response, the
exit, the neglect, the loyalty, and the voice. Each different level
demonstrates different levels of conflict resolution, moving from lowest to
highest. The exit response describes an instance where someone walks away from
conflict. The neglect describes a person who tries to minimize the issue.
Loyalty is reflects a person who stays in the relationship and tolerates the
other person’s difference. While voice uses talking to create an agreement and
resolution between the two parties.
Initially I thought I used mainly
voice to solve all my conflicts. However after more thought, there are many
times when I use all three depending on my level of care and attachment towards
the relationship. When I first meet someone or am talking to someone I’ve never
met, many times when differences come up just neglect the issue or exit. It’s
not worth my time to try resolve our differences. However if it’s a person much
more closer, I put a lot more effort into maintain our friendship and use voice
to solve our problems.
What about you?
Jossshhuaa
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